Refund policy

Our products are custom-printed and manufactured on demand. Because each item is unique and made specifically for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or customer error.

Damages and issues 
Please inspect your order upon reception and contact us immediately at victor.colombani6@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If a manufacturing defect or shipping damage is confirmed, we will gladly arrange a free replacement or a refund.

To request a replacement or refund for a damaged item, please contact us at victor.colombani6@gmail.com with your proof of purchase and clear photos of the issue. Do not send items back to us or to the manufacturer without first contacting our support team.

Exceptions / non-returnable items 
As all items are custom products (special orders or personalized items), they cannot be returned or refunded unless they arrive damaged or defective. We also cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period 
In accordance with European Union law, consumers generally have the right to cancel or return their order within 14 days for any reason. However, please note that European law strictly excludes "goods made to the consumer's specifications or clearly personalized" from this right. Since all our products are custom-printed and manufactured strictly on demand, the 14-day cooling off period does not apply to purchases on our store, unless the item arrives defective or damaged upon delivery. For any questions regarding this policy, please contact us at victor.colombani6@gmail.com.

Refunds 
We will notify you once we’ve received and inspected your return request (or photos of the damage), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at victor.colombani6@gmail.com.